Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
Answer
Gil Sideman 4 years ago

¡Hola! envíe una nota a support@voki.com y nos encargaremos de ello de inmediato.

Atentamente,

Gil


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Hello! please send a note to support@voki.com and we will take care of it right away.
Best regards,
Gil

0
Answered

How can I view Voki's that students made outside of assignments I've posted?

Elaine 4 years ago in Voki Classroom • updated by Gil Sideman 4 years ago • 2
0
Answered

Why are my assignments not showing up in a student's classroom page? It says, "No assignments created."

mpulido 4 years ago in Voki Classroom • updated by Gil Sideman 4 years ago • 9

Help. Can I call someone? At $8 a month, I can't really recommend this product with crappy customer support. 

Answer
Gil Sideman 4 years ago

Hello!

Our support team accessed your account and logged in as a student and are able to view assignments fine. Please try it yourself by logging in as one of your students. If you do not immediately see - please try clearing browser cache and login again.

Please let me know how goes.

Our support engineer will follow up with you directly.

Best,

Gil

Answer
Gil Sideman 4 years ago

Hi Elena - 

If you want to share your Voki - please go to your "Create" page & click on the "share" button next to the thumbnail image of your Voki Scene.

I hope I answered your question.

Regards,

Gil

The Voki Team

0
Answered

Login

laurieparsons 72 4 years ago in Voki FAQs • updated by Gil Sideman 4 years ago • 2

I have signed in to use Voki (free version) but now when I try to login it tells me user name or password not valid.  I tried 'forgotten password' route to be told that an email had been sent to me with a temp password but that has not happened.  Please can you help?  

Answer
Gil Sideman 4 years ago

Hi Laurie - 

Apologies for the inconvenience. Emails sometimes get stuck in spam. If you cannot locate the password resent email in your spam folder - please send a not to support@voki.com - and we will reset your password for you.

Regards,

Gil 

The Voki Team

0
Completed

Delete account

PiKo 4 years ago • updated by Gil Sideman 4 years ago • 2

Could you please delete my account?

I have no use for it. Thanks

Answer
Gil Sideman 4 years ago

Hello PiKo!


To deactivate your account - go to "My Account" page - accessible from the "welcome" menu at top right.

There you may deactivate your account if you so choose.


If you find that you need assistance with this or any other issue - please send a note to our support team at support@voki.com.


Regards,

Gil

The Voki Team

0
Answered

How can I return from my voki to the blog?

quingui30 4 years ago in Voki FAQs • updated by Gil Sideman 4 years ago • 2
Answer
Gil Sideman 4 years ago

Hello! 

Go to the support page - Blog is one of the options under "Support".

Best,

Gil

0
Under review

New Account

Tiffany 4 years ago • updated by Gil Sideman 4 years ago • 3

I created a new account tonight. When it asked me to sign in, I kept receiving an email/password is incorrect note. I tried to reset my password but it says my email is not in the system. Please help!

0
Under review

Save button doesn't respond

BNV 4 years ago • updated by Gil Sideman 4 years ago • 1

I went throught the whole process of creating avatar (not a premium one), but when I wanted to save it, save button is grey, not responding and I can't click it.



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