Voki Logo
I guess I did not read the fine print or perhaps bought the wrong plan, but why is the Voki Logo still appearing in my published work? I thought it was supposed to be "ad free". I do not believe displaying that big 'ole honking voki logo in my presentation is "a free". Please advise on how to remove it if it can be removed at all. If not, no problem... I'll just cancel and consider it a lesson learned..
Hello -
We do not display ads to our paying subscribers and their students.
We do display our Voki logo with pride, and we do not consider it to be an 'ad' - though I can see how one might disagree. Many paid products display the creator's logo, both online and offline. From vehicles to sneakers to software products - this is not unusual.
We offer a non-labeled & white labeled version of our speaking characters under our SitePal product which is intended for business use. Please check it out at - www.sitepal.com
Best,
Gil
Voki app - video is corrupt?
When using the Voki app on my iPad pro , I periodically get messages that say either the video is corrupt or the user denied access to the media - so I can't download the videos. It doesn't happen every time, but often enough that it is very frustrating. Any suggestions? Help?
Jill -
Yes this problem affected some devices, and has now been fixed with a new release of the iOS Voki app.
Please update your Voki app - and let us know if you encounter any further problems.
Best,
Gil
Where is the embed button? I have a subscription and have been a user for many years.
I have a paid subscription and my students don't have an embed code to embed their voki's on their e-Portfolios. Can you please update my student's capability? Thank You!
Hi Lynn -
We've added embed functionality for students.
I hope this helps.
Best,
Gil
I can't log into my voki account. Error says someone is logged in another device. There is no other device.
Can't get to support without logging in. I am stuck.
avatar not speaking website embed
Hello,
He speaks fine here, albeit with a slight delay in the beginning.
But not at all here, despite clear support for the plugin.
http://leesledd.pbworks.com/w/page/122746455/Arabic3
Other avatars on PBWorks are working fine so far.
Lee -
The problem was that the text in those Voki Scenes was too long, longer than the 900 characters limit.
Moving forward please ensure that text longer than 900 characters is not entered.
We implemented a partial solution - if the audio is longer than 900 characters, it should not fail, but instead playback is being truncated to the closest word and the first 900 characters are spoken.
However if the input is much longer (over 1500 characters or so) then the Flash player generates a much longer request which fails to reach the server (browser limit.) This explains the Voki scene that 'spins' forever.
Moving forward please prevent your input from exceeding 900 characters (225 for Japanese and Chinese).
Best,
Gil
question inflection...
I want a voki to use a question inflection...i.e., to ask a question. Simply adding a question mark does not do this. How do I achieve this?
Very slow processing time
I was using Voki for my English assignment online, but when I used the built in recording software, it took and hour to process. I ended up getting the assignment turned in late. Does it always process slow?
Hello Daniel - No this should not be the case.
We have since updated the recording software and cleared up some problems.
Please let us know if you still experience any problem when trying to record.
Regards,
Gil
Отсутствие звука в презентации
Здравствуйте! В презентации отсутствует звук "человека". Хотя в предпросмотре звук есть. Как можно исправить?
Hi Helen - please send a note to support@voki.com and we will help you out.
Regards, Gil
Привет, Хелен, пожалуйста, отправьте заметку на support@voki.com, и мы поможем вам.
С уважением, Гил
Can we use Voki for Training staff (and train the trainer type courses)
Can we use Voki for Training staff (and train the trainer type courses)?
Thanks,
Addo
Chrome Problems
I am having trouble getting my VOKI assignments to appear in Chrome. It works on Safari, but not in Chrome. I have a mix of PC and Mac, and only the Macs work with VOKI. Cannot get any avatar to appear in Chrome, so I cannot use the PCs in our computer lab. Any suggestions on getting VOKI to work in Chrome for either Mac or PC? Thanks!
Hello Mr Solomon,
We work and test in Chrome all the time, and so do most of our Voki users and customers (it is the most popular browser) - and we are unaware of the problems you describe. I therefore tend to think that the problems you are experiencing are due to the configuration or settings in Chrome in your lab & school, or, possibly, restrictive firewall settings in your school.
As next steps I would suggest -
a. try the same from home, just to compare, and prove that the problem is specific to school computers.
b. ask your school IT folks to help out - perhaps they can quickly pinpoint the issue.
c. ask your IT department to whitelist the follwing domains for the school:
*.oddcast.com and *.voki.com
if this advice does not help, please send us a note to support@voki.com - and one of our support engineers will schedule a time for a shared screen session where he might be able to advise further.
Let me know how goes,
Best,
Gil
Customer support service by UserEcho
