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Is there a problem with the website? When I click "Play" the circle just spins and spins like it's loading but then nothing happens. For embedded Voki's, the orange line keeps loading but nothing happens. I have several Voki's in my online courses, so I really do need them to work! Any suggestions?
Has anyone else been charged for a subscription you never requested? I received an email receipt for a subscription that I neither requested or need. The charge is pending to a company (212-375-6290) with a recording, that leaves to another recording, etc. with a name "Oddcast - the leader in social media and viral marketing". Again, no answer from Voki email or from the other company. Any ideas on how to get someone at VOKI to actually ANSWER you? Remove the charge? Answer the phone? Oh yeah, they don't have one ... and the one who charged my account doesn't answer! HELP!
As per your request the account has been cancelled and issued full refund.
Please allow us 3-4 business days to process the refund.
Thank you for trying VOKI
I have my Voki embedded on my Weebly-created website. It has been working fine for the past 5 years. Now, it won't load on my computer (or my students' laptops). We just get a spinning "loading" wheel. However, it works fine on my third grade students' iPads. This change seems to have happened within the past week. I have cleared and re-embedded it, with the same result. Any suggestions?
Customer support service by UserEcho