Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!

Recently updated topics 302

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robertsgonzalezt 2 weeks ago in Voki FAQs 0
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Under review
fpkm 2 weeks ago • updated by Gil Sideman 2 weeks ago 1
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c_romano07 1 month ago in Voki FAQs 0
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Completed
Liz Baohm 1 month ago • updated by Gil Sideman 4 weeks ago 2
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Not a bug
sara.garrett2 1 month ago in Voki FAQs • updated by Gil Sideman 1 month ago 2
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robertsgonzalezt 2 weeks ago in Voki FAQs 0

Hi,

How is the new technology called virtual classrooms? Have anyone tried it? I would like to know the pros and cons of using it. Recently I found one service which provides the virtual classrooms(https://www.d2l.com/en-apac/products/virtual-classrooms/). Need your expert advice on this.

Thanks in advance

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Under review
fpkm 2 weeks ago • updated by Gil Sideman 2 weeks ago 1

how can I use the voki presentations I created in the free version in my paid subscription. They act like two completely different accounts. Please provide me stepby step directions if it is possible. I have tried a lot of different things. Bu

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c_romano07 1 month ago in Voki FAQs 0

I would like to cancel my trial period as I found another form to use. I have deleted my billing info but cannot find the link to cancel auto pay. Did i do that by canceling my billing info. If not please cancel my account and delete it. Thank you Christina Harrison

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Completed
Liz Baohm 1 month ago • updated by Gil Sideman 4 weeks ago 2

unscribe me please, I know longer wish to use this service, as my course I was using is now finished.

Answer
Gil Sideman 4 weeks ago

Hi Liz -

What you need to do is login to your account, goto "my Account" page, and disable automatic billing.

With auto-billing disabled you will no longer be charged and your account will expire in due course.


If you like us to take care of it for you, pls write a note to support@voki.com.

Regards

Gil

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Not a bug
sara.garrett2 1 month ago in Voki FAQs • updated by Gil Sideman 1 month ago 2

When you use the credit card, it remains and charges you for continuous subscription long after initial use. Cancellation process is not user friendly, if at all in place! Please cancel my subscription immediately!

Answer
Gil Sideman 1 month ago

When you sign up for Premium Voki, you are asked for a credit card for automated billing.which you can cancel anytime. If you do not cancel, we have no way of guessing that you want your subscription stopped.


Cancelling auto-billing is simple.

- Login to your account

- goto the my Account page

- disable automatic billing.


or - write a note to support@voki.com and we will take care of it for you.


No reason is required, and we do not make it difficult for anyone to discontinue.

Why you got that impression is unclear - but I'll be happy to know more about it.


Others are invited to comment.


Regards,

Gil