Your comments

Hello Mr Solomon, 


We work and test in Chrome all the time, and so do most of our Voki users and customers (it is the most popular browser) - and we are unaware of the problems you describe. I therefore tend to think that the problems you are experiencing are due to the configuration or settings in Chrome in your lab & school, or, possibly, restrictive firewall settings in your school.


As next steps I would suggest - 

a. try the same from home, just to compare, and prove that the problem is specific to school computers.

b. ask your school IT folks to help out - perhaps they can quickly pinpoint the issue.

c. ask your IT department to whitelist the follwing domains for the school:

*.oddcast.com  and  *.voki.com


if this advice does not help, please send us a note to support@voki.com - and one of our support engineers will schedule a time for a shared screen session where he might be able to advise further.


Let me know how goes,

Best,

Gil

Hi Katie - 

We are not aware of this problem. Nor is the problem's description very clear.

Can you (or anyone else) clarify the problem?

Would be great if you could post a link that demonstrates the issue - this will greatly help to clarify and resolve the problem (if it is a bug).

Thanks!

Hi prkelly - 

See enclosed updated instructions for powerpoint 2016 embed. 

Please let me if you run into any problem.


Also - note that support@voki.com is available to assist. This is not an official support forum, and you will usually get a faster response by sending an email to support.


Voki Embed_06-26-17.docx


Blogs tend to become outdated, as soon as they are published, so their value is limited for support purposes.

We try to keep the information on our support page fairly fresh.

Is any document on our support page outdated?


Regards

Gil

Hi Victoria - 


It's hard to know without seeing your presentation, but it sounds like you might need to edit your Voki character on each slide, and assign a an audio to it. Once you do that, and save your Voki, you should hear the audio you selected in each of the slides.

If this advise is not helpful, please post a link to your presentation and I will look into it. 

Or, if you prefer, send it to support@voki.com.


Best,

Gil

Thank you for your words of support!

We could not agree more.


Let me know if there is anything we can do to help principals & teachers in your district adopt Voki for use in their classrooms.


Best,

Gil

The Voki Team


This is odd.

PLease try clearing your browser cache and if this still happens contact support@voki.com and we will help you out.

Hello - 

I checked in with our support dept and they were not able to immediately identify your previous discussion with them two weeks ago.  Did you write to support@voki.com ? Whom did you interact with?  It would be very helpful to know. 


Regarding the problem you are experiencing - please let em know the platform and browser you are working on.


We are aware of a problem on Chromebook. We are working on it. are you working on Chromebook?

If not - I suggest to clear your browser cache and try again - 

http://www.refreshyourcache.com/en/home/


Let me know if that resolved the problem for you.

Best,

Gil


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Hola -
Me registré con nuestro departamento de apoyo y no fueron capaces de identificar inmediatamente su discusión previa con ellos hace dos semanas. ¿Has escrito a support@voki.com? ¿Con quién interactuaste? Sería muy útil saberlo.

En cuanto al problema que está experimentando, por favor, hágales saber la plataforma y el navegador en el que está trabajando.

Estamos al tanto de un problema en la Chromebook. Estamos trabajando en ello. ¿Estás trabajando en la Chromebook?
Si no, sugiero que borre el caché del navegador y vuelva a intentarlo.
Http://www.refreshyourcache.com/es/home/

Déjeme saber si eso resolvió el problema para usted.
Atentamente,
Gil



Hi - 

I am sorry you are experiencing a problem.  We are not aware of a problem with saving audios in Voki.

I will look into it & check in with customer support and get back to you.

Regards

Gil


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Hola -
Siento que experimentes un problema. No somos conscientes de un problema con el ahorro de audios en Voki.
Voy a mirar en él y el registro con el apoyo al cliente y volver a usted.
Saludos
Gil


sure.

please send a note to support@voki.com and we will take care of it for you.