From time to time we make product changes to improve the product but also to balance the Voki product lineup.
It is thus possible that a model that used to be available to Basic (Free ) users, may now be limited to paid plans.
This is not a frequent occurrence mind you. In fact most of the updates that we make are in the opposite direction - when we add new models, most are made available to Basic users.
Please send us a note to support@voki.com - and ask that it be referred to me - and point out which model is the one in question - and I'll check and see if it can be made available.
Errores
Hello!
From time to time we make product changes to improve the product but also to balance the Voki product lineup.
It is thus possible that a model that used to be available to Basic (Free ) users, may now be limited to paid plans.
This is not a frequent occurrence mind you. In fact most of the updates that we make are in the opposite direction - when we add new models, most are made available to Basic users.
Please send us a note to support@voki.com - and ask that it be referred to me - and point out which model is the one in question - and I'll check and see if it can be made available.
All the best,
Gil
The Voki Team