The avatar I created many years is now only available for Voki classroom or presenters. Why can't I keep my old avatar since I established the account before that model became used primarily for educators? I am an educator and my student pointed this out
ddeutsch 2 years ago • updated by Gil Sideman 2 years ago • 1
Customer support service by UserEcho
From time to time we make product changes to improve the product but also to balance the Voki product lineup.
It is thus possible that a model that used to be available to Basic (Free ) users, may now be limited to paid plans.
This is not a frequent occurrence mind you. In fact most of the updates that we make are in the opposite direction - when we add new models, most are made available to Basic users.
Please send us a note to email@example.com - and ask that it be referred to me - and point out which model is the one in question - and I'll check and see if it can be made available.
All the best,
The Voki Team