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Hello!

From time to time we make product changes to improve the product but also to balance the Voki product lineup.

It is thus possible that a model that used to be available to Basic (Free ) users, may now be limited to paid plans. 


This is not a frequent occurrence mind you. In fact most of the updates that we make are in the opposite direction - when we add new models, most are made available to Basic users.

Please send us a note to support@voki.com - and ask that it be referred to me - and point out which model is the one in question - and I'll check and see if it can be made available.

All the best,

Gil

The Voki Team