Cannot record audio
I cannot add audio to my avatar. I go to Edit, and then use the mic on my computer. The recording seems to go fine, and then I get the message that it is uploading my audio, but when I go to play, nothing happens. I tried using Firefox and Chrome browser, and neither one works.
Hi Karen -
We experienced a problem on Friday that was fixed on the same day.
Please try again now - if you still see a problem pls contact us at support@voki.com
I apologize for the inconvenience this has caused.
Regards,
Gil
The Voki Team
trying to upgrade account but says invalid user email address
i am literally trying to give VOKI money....and they refuse to take it. my email is LEGIT.
Hi Jeff -
Apologies for the inconvenience.
We experienced a technical problem on Friday, which was resolved on the same day.
Please try again & if you still see a problem pls let us know at support@voki.com
Regards,
Gil
The Voki Team
cancel account
There is no option on the My Account page to cancel. Please cancel my account or make that option available so people can do so without a long wait. The contact us page does not work either. Messages don't go through on that page.
Hello Fiona,
Account deactivation is not the same as removing all your data.
When a user inactivates their subscription, the user still has access to login to their account, and can use their account in Basic (Free) mode. The user may also wish at some point to re-activate their subscription. This is normal.
If you would like all your data to be removed & account deleted please send a note to support@voki.com and specifically ask for that - and our support will take care of that for you.
Regards,
Gil
como puedo cancelar mi cuenta voki
necesito cancelar mi cuentan por favor el costo es muy elevado
Hola!
Please send a note to support@voki.com - and we will help you with that.
Best regards, Gil
¡Hola!
Envíe una nota a support@voki.com y le ayudaremos con eso.
Saludos, Gil
¿Como cancelar la cuenta?
A pesar de tener una cuenta básica, el pasado 4 de febrero cargó a mi tarjeta 5 euros. Quiero cancelar mi cuenta y borrar todos mis datos bancarios, pero no encuentro la opción.
voki presenter and youtube video
Hello I have tried to include a video from youtube in my presentation on voki presenter , but even if I can see the icon in the edit mode, it does not show while the presentation runs
Hello Again!
This issue has been fixed.
Please try again and let us know if any further issues are noticed.
Regards
Gil
Go to the "Create" page - if you have saved Vokis, you will find them there.
Regards,
Gil
Hello!
Please send a note to support@voki.com and provide the details of both accounts, and which one you want to drop, and our support team will help you out.
Regards,
Gil
The Voki Team
Customer support service by UserEcho
