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Fixed

Voki Presentation does not load

PrincessBeverly Emereole vor 5 Jahren in Voki Presenter aktualisiert von Gil Sideman vor 4 Jahren 5

good afternoon, thank you for responding ,anytime I press the link it loads forever and never previews. 

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161322

http://www.voki.com/vp-editor/preview_export/impress.php?VpID=1161303

Antwort

Antwort
Wird überprüft

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


Antwort
Wird überprüft

Hi Beverly - 

Our engineers have determined that one of the images you used (one of the nvidia logos) exposed a problem in our presentation format. 

We believe the problem was due to entering the image data as text in the URL field.


Instead - please add select image as a file from your desktop.

I attached the same image as a png file - download it to your computer, and add it to your presentation and it will work fine.

The two presentations that you already created will have to be recreated I'm afraid.

Let me know if you still see a problem.

Best regards,

Gil


Alright, thank you so much for your time and effort.


Good morning. I access your site to create a character, but it just keeps loading. It's been like this for a couple of days.

Hi Raul - 

Please try to clear your browser cache - that should resolve it.

Best regards,

Gil