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Why doesn't my youtube video play automatically when I play my presentation?
I have created a 3 slide presentation that has a youtube video on the second slide. When I play the presentation, the video does not play automatically. Why is that? What should I do?
Odpowiedź
![](/s/cache/4a/44/4a444b3f19d5ed7a1f60699de8326029.png)
Hello Sams!
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
Gil
The Voki Team
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Hello!
Thank you for your prompt reply. I have been receiving an error message when I click to play the video manually. The error says:
- An error occurred. Please try again later. (Playback ID: 7E5oCUJlj3hS9ypg).
Are you familiar with this?
![](/s/cache/4a/44/4a444b3f19d5ed7a1f60699de8326029.png)
We just became familiar with it.
We'll be looking to address this issue asap - hopefully today.
Apologies for the inconvenience.
Regards
Gil
![](/s/cache/4a/44/4a444b3f19d5ed7a1f60699de8326029.png)
A quick update -
this will not be resolved today, hopefully tomorrow.
Stay tuned
![](/s/cache/4a/44/4a444b3f19d5ed7a1f60699de8326029.png)
Issue has been fixed. Please check.
You may need to clear your browser cache.
Regards,
Gil
Customer support service by UserEcho
Hello Sams!
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
Gil
The Voki Team