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Why doesn't my youtube video play automatically when I play my presentation?
I have created a 3 slide presentation that has a youtube video on the second slide. When I play the presentation, the video does not play automatically. Why is that? What should I do?
Answer
Hello Sams!
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
Gil
The Voki Team
Hello!
Thank you for your prompt reply. I have been receiving an error message when I click to play the video manually. The error says:
- An error occurred. Please try again later. (Playback ID: 7E5oCUJlj3hS9ypg).
Are you familiar with this?
We just became familiar with it.
We'll be looking to address this issue asap - hopefully today.
Apologies for the inconvenience.
Regards
Gil
A quick update -
this will not be resolved today, hopefully tomorrow.
Stay tuned
Issue has been fixed. Please check.
You may need to clear your browser cache.
Regards,
Gil
Customer support service by UserEcho
Hello Sams!
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
Gil
The Voki Team