Hi, I put in my credit card information, but my account still remains basic. What else do I need to do?
Hi I have put in my credit card information, but my account still says basic-free, would like to try level 1.
I forget my password, and I can't change my password !!!!!
I forget my password and I did not receive any email !!!! so I try so many time, but I got the same result. I don't know what happen , but i need help !!!!
vokis in my Wordpress
I used to have different Vokis in my WordPress account sinde 2012. Now they don't appear there anymore. Can you please guide me?
Thnaks!
Voki characters are not videos - and therefore cannot be directly uploaded to youtube.
However - if you like you can record your character from the screen, using a screen recording utility & generate a video . There are many utilities (some free) available that allow you to do that.
When you have the video file, upload it to youtube.
Hope this helps,
Gil
How long do student Vokis stay in Voki Classroom?
Once students have submitted their work, how long does it stay in the class or assignment folder?
I have emailed your support two times in attempt to cancel my account and refund my money. I have not heard anything back. I am very unhappy.
I have emailed your 'support' 3 times in the last two years in attempt to cancel my subscription and refund my last two years payments. I am very unhappy as when I signed up it was with the understanding it could be cancelled anytime. This is not the case.
Abby -
Please send a note to support@voki.com - and we will take care of you.
Best,
Gil
my students can't publish and can't sign up for classroom or presenter.
I tried to sign up for voki classroom or voki voki presenter for the free version and it didn't let me. How can I get a free acount for those? I created voki on the basic version with my students . the y loved it very much but couldn't publish and email .
Credit card charged even though I requested a cancellation
Hi, I repeatedly contacted Customer Support using the form on the Voki site before my 15 day "free" trial ended, requesting that my Voki Presenter account be cancelled. I also unchecked the automatic bill option and removed the payment option I'd provided when I'd signed up for the trial. I received my credit card bill last month and saw that I had still been charged $29.95. I never received any response from Customer Support, and I never received a response from Voki when I submitted this same ticket as a private message 3 weeks ago. I would like a refund for the Voki Presenter charge ASAP and would like to cancel my Voki Presenter account.
A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.
Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).
Regards
Gil
This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.
Happy naming to all!
Saving a Voki as an MP4 Video is not supported by the Voki site.
Gil
-------------------
Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.
Customer support service by UserEcho