Vos commentaires

Hi Peter -

This seems to be a limitation introduced by your school.
You need to ask your administrator to whitelist the voki.com and oddcast.com domains - that should hopefully resolve the issue.

The only other suggestion I can make is to try using a different web browser & try on a different computer.
If you see the same problem - then this is definitely a schoolwide issue that can only be resolved by your network admin.

Please let us know how goes.
The Voki Team

Hi Karen, Tamsin -

I think that the problem might be a misunderstanding of how Voki Classroom functions.
The teacher is not supposed to be adding Vokis to the class page.

In Voki Classroom the teacher creates assignments for students. It is the students who create Vokis (for their assignments) which are then automatically posted to the class assignment page once approved by the teacher.

To get more information on how this works I recommend viewing the Voki Classroom video tutorials on the Voki Learn page -
There are four video lessons (center bottom of page) - they are short and painless.

I hope this helps!
If still unclear or if I misunderstood the problem - please provide a step by step explanation of your actions - and I will do my best to further advise.
The Voki Team

Hi Irma -
Thank you for your kind words!

A quick solution would be to adjust your Chrome browser settings as follows:
1. goto 'Settings'
2. click on 'Show Advanced Settings' at bottom
3. click on 'content settings' under Privacy
4. scroll down to locate 'Plugin' options
5. select 'Run all plugin content'

Another option would be to use a different browser.
We are working on a permanent solution for this issue.

Hope this helps,
The Voki Team

Hi Mystie -

From your question I assume you are using the free version of Voki.
Free Voki provides you with the option of signing up (at no cost) precisely so that we may enable you to save and retrieve previously saved characters. Identifying yourself by logging in, enables you to access your content.

If you prefer not to register, you may still create Vokis, and publish those Vokis, and share them on social media, but the next time you come to the Voki site you will not be able to access your previously created Vokis - you will have to start anew.

Hope this helps,
The Voki Team

Thomas - please confirm that this resolved the problem.
This issue, which has affected several other people seems to be caused by some adware that you inadvertently installed, though we have been unable to replicate the problem in our lab.
We know however that users who installed adblock were "cured" of this problem.

Candice -
Yes we do.
Please write to support@voki.com and ask for it.
The Voki Team

Hello Mr Long -

Glad we were able to assist - but even though you found a solution, we're still concerned this problem may affect others (on Firefox and Safari) - and so far we were unable to recreate the problem in our lab.

Would be great if you could provide us with a few details which may help us recreate the issue and resolve.

If you could - pls use Firefox and Safari (each in turn) and goto http://supportdetails.com/ and click on 'Send Details' to send an email to support@voki.com

This should only take 30 sec per each browser.
Many thanks,
The Voki Team

We are working on an updated implementation of Voki that will function on Android and iOS.
This update will become available over the next several months.
Thanks for your patience.
Thew Voki Team

Hi Woombye,
We've heard of this problem before - but have never been able to recreate.
We think this might happen due to an adware infection - it is certainly not by design.
Adblock might help - as Sumit suggests.
If not - please try using a different browser and please let us know how you fare.
Glad to be able to assist.
btw - our testing routinely includes Firefox on PC (of course) and we are not able to recreate either of the problems you reported. This seems to be a local issue with your Firefox installation. Possibly a conflict or problem with some add-on that you have installed.
If you care to - I would suggest uninstalling Firefox and re-installing afresh.