We can only do our best.

I hope that when this is corrected you will take a few minutes to appreciate all that is new and exciting about the updated Voki site.

Regards

Gil

Hi Melzitta -

The new update affected only scenes using recorded audio.

We expect to have a fix sometime tomorrow.

If you can't wait - please use Text-To-Speech audio - which works fine.

Very sorry for the inconvenience this has caused.

Regards,

Gil

Hi Melzitta -

The new update affected only scenes using recorded audio.

We expect to have a fix sometime tomorrow.

If you can't wait - please use Text-To-Speech audio - which works fine.

Regards,

Gil

Thanks!

We're looking into it.

With the introduction of the new site we are facing several unexpected problems.

Thanks for your patience...

Gil

Hi Michelle -

Can you post a link to your Voki?

when you click on "Share" - you will see thta one of the share options is a link.

grab that link and post it here if you would - we could then review and advise.

Thanx

Hi -

Please post the direct links (permalinks) to your Voki Scenes - and we'll take a look right away.

To get the direct link to your scene -

* goto "My Voki"

* select the Scene by clicking on the image of that Scene

* click the button "Publish Your Voki"

* right in the middle you will see "Copy this Permalink" - copy that link and post it here for us to review.

Thanx!

Hello -

Please send a note to support@voki.com and we will look into it and clear it up for you.

Regards,

Gil

Regina -

The advertising is the result of malware on your computer.

We do not use ads that cover the surface of the product and interfere with product features (and paid customers & their students see no ads at all).

The best solution is to install Ad Blocker - it's free and will solve the problem for you.

Best,

Gil

The Voki Team

Hi Regina -

We experienced a service disruption earlier today. Problem was corrected this morning before 11am EST.

Please try to use your account again.

Very sorry for the inconvenience.

If you want to cancel, send us a note to support@voki.com and we will take care of it.

Best regards,

Gil

Hi Jennifer -

Anyone looking to deactivate their account & terminate their service, here's how -

* Login at voki.com

* go to your Voki Presenter or Voki Classroom page (tabs at the top right)

* Select "My Account" from main menu

* deactivate "Automatic Billing"

* for good measure also clear the "Payment Method on File"

That's it.

You will not be billed, and your account will deactivate at the end of the 15 day trial (or whenever your current subscription ends).

You will receive an expiration notice by email - just ignore it and allow the account to expire.

If you need help - send a note to support@voki.com

Best regards,

Gil