This problem has been fixed.
Please let me know if you still see a problem.
Apologies to all affected.
Saving a Voki as an MP4 Video is not supported by the Voki site.
Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.
This functionality has been added - in your "My Voki" page - when you hover over the name of a Scene, you will see a small 'edit' icon - click on it to rename your Voki Scene.
Happy naming to all!
A quick follow up - we have since confirmed that there was indeed a problem with the billing process in the first 3 weeks after the launch of the new Voki site. We were charging our customers on signup (instead of after the 15 day free trial) - this issue was fixed and is no longer a problem.
Apologies to anyone who was affected. Anyone asking for a refund for any reason will of course be refunded per our 30 day money back guarantee policy (regardless of whether they were affected by this problem).
Hi Shlomit -
We would love to hear more about this issue so that we might diagnose and assist.
Please provide more info, thanks!
Customer support service by UserEcho