I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.
There's a glitch in the UI that may cause some confusion.
Here's what you need to do -
Hello Katherine,Ouch! As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account.
But if not - then the work is lost I'm so sorry to say.
I wish I had better news (or a magic wand)
The Voki Team
Hello Fabian -
If you do not wish to be charged moving forward, you can turn off automatic billing in your My Account page.
Once your license expires - the account will be deactivated.
If you need assistance - please send a note to firstname.lastname@example.org.
Our QA team reviewed Free (Basic) account functionality, specifically saving & sharing a Voki. Their review covered all browsers on Mac, Windows, iOS and Android. They did not encounter any problem.
Without knowing more, my only suggestion would be to clear your browser cache and cookies - sometimes that can help clear unexplained problems.
Some share options are not available for Basic Voki - but you do have access to -
* post to facebook
* post to twitter
* share by email
* get permalink (which really lets you post anywhere)
We are not aware of a problem and we don't see a problem saving.
Which browser are you using?
Which share option is unavailable or fails for you?
Please let me know.
The Voki Team
Yes of course - we no longer use Flash to render our characters - we use modern HTML5 animation that works on all browsers and platforms.
When you choose to publish your character you will see several options, one of them is "embed code" - when you select this option, you can grab a piece of code to place on your page to publish your Voki.
If you encounter this problem, your only option is to publish the URL (use "get URL" publish option) to provide visitors a link to click on. I know full well it is not the same & if you encounter this issue in your favorite platform, we encourage you to write to them and ask them to make an exception and allow Voki on your page.
Customer support service by UserEcho