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If you are having difficulty - please contact our support at: support@voki.com
Hi Lynda -
The problem has been fixed.
Apologies for the inconvenience this has caused.
Please let us know if you encounter any further issue.
Best regards,
Gil
as noted - we have what we need for the moment. We see the problem. On it.
and yes, of course it should work on Mac.
Lynda -
We've been able to recreate the problem & are looking into it now. It is not necessary to have a session with Gurpreet.
I'll follow up with more information asap.
Best,
Gil
Gurpreet is reaching out to you now to schedule a screen share session so he can see the problem.
Our QA team has also been asked to review.
Please tell me:
* Does this also happen to you or to students from their homes? or only at the school
* does the recording fail only when it is long? how long? or does it always fail?
* any specific browser or type of computer used when it fails?
Thanx
Hi Lynda -
We're looking into it. Can you tell me if there's a certain length of audio recording that works - or does it always fail?
Which platform and browser are the students using? Are they on Mac? Any additional information will be helpful.
Thanx
Gil
Customer support service by UserEcho
Thanks for your feedback!
We'll look into the presentation issues you raised.
Separately - you raised the issue of Voki not loading, or taking a long time to load. Is this also related to Voki Presenter?
Or if not - where in the Voki program exactly does it happen?
Can you provide a link or screenshot?
If we can understand how to recreate the problem - we'll be able to address it.
If you prefer send the information via email to support@voki.com to be forwarded to me.
All the best,
Gil
The Voki Team