Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

Hi Manuela - 

Can you provide some more detail? what specifically takes too long?

What do you see?

We are not aware of any problem with Voki Presenter - so your detailed input may help.

Best regards,

Gil

The Voki Team

Paula - I understood from support earlier today that they got back to you.

Is the problem taken care of?

Support staff may be gone for the day. They will look into it tomorrow.

Check in spam - might find it there.

Or send an email to support@voki and we will reset your password for you manually. 

Paula - 

Apologies for the inconvenience. 

A quick remedy should be to clear your cache and cookies. That should reset the whole login status and enable you to login.

No need to clear history.

Here's how - https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

Regards,

Gil

The Voki Team

Hi Vikiward - 

As you log in to your account, and click on the Classroom tab from the top menu, you will see a 'tutorial' link at your top right. Click that and you will have access to our getting started resources.

Best way to get started in my opinion is to watch the two videos. They are short and to the point.

The same videos are also vailable on the support page in the Voki Classroom section.

If you have specific questions - send us a note at support@voki.com

Hope this helps,

Gil