Dine kommentarer

Thank you!!

Gil
The Voki Team 

Karla - 

As a Voki Presenter customer you may use the premium 3D characters (and all other premium characters) within your Voki Presentations. But this privilege does not extend to your Free Voki Scenes.

Due to popular demand we intend to change this and make the premium characters available everywhere for Voki Presenter and Voki Classroom customers.

This change will be applied in the coming weeks.

Thanks for your patience while we get this done.
Regards,
Gil
Voki Team


Hi - 
No the site is not down & we are not aware of a problem
What do you see when you try to upgrade?

Any detail will help.
If you'd like to communicate your account info we can examine in more detail
send a note to support@voki.com

Regards
Gil
the Voki Team
Hi  - 
The problem is in fact affecting every Voki Presenter customer - and we are working on a fix. Unfortunately this cannot be immediately corrected - as the update needs to be both implemented and carefully tested before being applied.

We'd like to provide you with a full refund, but we will not disable your account, but keep active for 3 months extended free trial period. I hope that during this time you will get get to use the product, enjoy it, and hopefully decide to extend further.
Please write a note to support@voki.com so that we may identify your account and provide the refund.

The fix should hopefully be available within the next two weeks - but R&D priorities may push that back a bit.
Apologies for the inconvenience.
Best,
Gil
The Voki Team

 
Hi Louis - 
We do not take offence. Rather we on the Voki team appreciate your comments very much. Many of the points are known to us & being worked on. 

90 seconds audio for Voki Presenter is a display error - we are working to resolve (90 sec are supported, but 60 sec are displayed).
Full mobile playback compatibility and PPT import are on our list - working on it.
Export is further down that same list.
Multiple characters on a single slide is not currently a priority. Not sure we understand the benefit. Perhaps you can explain further why this is critical.

Thanks again for taking the time to write to us in such detail. Please do revisit Voki in a few months time to see how we've come along.
Best,
Gil 
The Voki Team
Hi - 
Our team has identified a problem which prevents you from using Premium characters. All Voki Presenter and Voki Classroom users should have unlimited access to all characters. 
We're working to fix this. Stay tuned...
Gil
Hello - 
The short answer is - not at the moment.
But we are aware of this problem and are working on a solution.

Please stay tuned - we will communicate further information in the coming weeks.
Thank for taking the trouble of sharing your experience. 
Gil
Voki Team
Hi Renier - 
post your email and I'll reset your pswd 
or - send a note to support@voki.com & we will take care of it.

Regards
Gil
Voki Team
Hello Antonio - 

Check out the instructions here - 
http://blog.voki.com/2012/11/26/voki-tip-of-the-week-voki-on-powerpoint/

You may also want to learn more about our Voki Presenter product, which enables the creation of Voki presentations.
Please review here - 
http://www.voki.com/products.php

Regards,Gil
Voki Team


Kundesupport af UserEcho