Noted & added to our list, thanks!
We've recently been focusing on adding wild animals previously not represented in Voki.
Polar bear, Manatee, Lion and Tiger just added, with others to follow.
It may be some time before we revisit dogs ...
I am sorry you encountered difficulty.
Please let me know what the problem is and I'll do my best to assist. Promise.
You can deactivate your account from your "My Account" page.
Select "My Account" or "Account Info" from your "welcome menu" at top right.
If you are having difficulty finding this option - send a note to our support & we will deactivate it for you.
I assume you are logged into your Voki account, and you went to your account Info page to try and make the change.
There's a glitch in the UI that may cause some confusion.
Here's what you need to do -
Hello Katherine,Ouch! As you would expect no doubt - if she saved the presentation, then it is safe and sound in her account.
But if not - then the work is lost I'm so sorry to say.
I wish I had better news (or a magic wand)
The Voki Team
Hello Fabian -
If you do not wish to be charged moving forward, you can turn off automatic billing in your My Account page.
Once your license expires - the account will be deactivated.
If you need assistance - please send a note to email@example.com.
Our QA team reviewed Free (Basic) account functionality, specifically saving & sharing a Voki. Their review covered all browsers on Mac, Windows, iOS and Android. They did not encounter any problem.
Without knowing more, my only suggestion would be to clear your browser cache and cookies - sometimes that can help clear unexplained problems.
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