1. Voki
  2. Voki Presenter
  3. Questions
-1
Under review

90 seconds on my mp3 audios

Jorge 5 years ago in Voki Presenter • updated by Gil Sideman 5 years ago • 4

Hello,

I have the paid version, and I can´t upload audios between 60 and 90 seconds. But weeks ago, there was no problem. Is it a bug? If so, when will that be fixed?
Thank you.

-1
Under review
Gil Sideman 5 years ago

Jorge - 

Not sure - we'll look into this & advise.


Please open a ticket with support to ensure proper follow up.

Send a note to support@voki.com


Thanx

-1
Gil Sideman 5 years ago

Hello Jorge - 

Apologies for the delay in posting a response. We did check (at the time) - and we checked again now.

Our QA review was unable to recreate this problem - audios up to 90 seconds long can be created and uploaded by paid customers.

If you are still seeing this problem - please let me know and we will take a closer look.

Regards,

Gil

-1
Jorge 5 years ago

It was solved time ago, but yesterday again I got that message. I couldn´t even upload audio files with chrome, had to sign in with firefox, and then upload. Please, fix that, I can´t loose so much time, that´s why I´m paying the license.
Thank you.

-1
Gil Sideman 5 years ago

Jorge - 

Please try to clear your browser cache and cookies on Chrome (you will need to login again after doing so)

That may very well solve the problem.

Let me know,

Regards

Gil

Customer support service by UserEcho