0
Under review

90 seconds on my mp3 audios

Jorge 11 months ago in Voki Presenter updated by Gil Sideman 9 months ago 4

Hello,

I have the paid version, and I can´t upload audios between 60 and 90 seconds. But weeks ago, there was no problem. Is it a bug? If so, when will that be fixed?
Thank you.

Under review

Jorge - 

Not sure - we'll look into this & advise.


Please open a ticket with support to ensure proper follow up.

Send a note to support@voki.com


Thanx

Hello Jorge - 

Apologies for the delay in posting a response. We did check (at the time) - and we checked again now.

Our QA review was unable to recreate this problem - audios up to 90 seconds long can be created and uploaded by paid customers.

If you are still seeing this problem - please let me know and we will take a closer look.

Regards,

Gil

It was solved time ago, but yesterday again I got that message. I couldn´t even upload audio files with chrome, had to sign in with firefox, and then upload. Please, fix that, I can´t loose so much time, that´s why I´m paying the license.
Thank you.

Jorge - 

Please try to clear your browser cache and cookies on Chrome (you will need to login again after doing so)

That may very well solve the problem.

Let me know,

Regards

Gil