Hi Rachel - 

Yes, our support responded incorrectly - but they also transferred this issue on for engineering review. We are looking at this now. Please allow a day or two more for us to get back to you with a solution. We will respond to your support query.

Best,

Gil

The Voki Team

Hello!

Please send a note to support@voki.com - and we will provide.

Regards,

Gil

To download the Voki App, goto voki.com and scroll to the bottom of the homepage - see "Get The App" 

Or, directly on your mobile device - search AppStore or PlayStore for "Voki for Education".

Hello!

Voki is designed to appear online in a web browser. But it is also possible to download as a video from the Voki mobile app. You may want to give it a try.

Please note that this is only supported for teaching purposes. If you are interested in animated character video for commercial/business purposes, our SitePal product supports that -pls see www.sitepal.com

Regards,

Gil

Note: 

a problem that had caused some users difficulty when trying to modify their password has been fixed.

Regards,

Gil

Noted & added to our list, thanks!

We've recently been focusing on adding wild animals previously not represented in Voki. 

Polar bear, Manatee, Lion and Tiger just added, with others to follow. 

It may be some time before we revisit dogs ...