Hello Jean,

As our support may have already informed you, we checked and your account was indeed cleared (recycled) due to inactive status.  

Given our intention to continue to offer free (and paid) service, we need to free unused resources from time to time to make room for existing & new users. For Free account, inactive status is defined as over 2 years without login and without any scene playback.

I'm sorry this caused an inconvenience and thanks for understanding.

Best regards,

Gil

Amy - 

Let me check with our support experts & get back to you.

Regards,

Gil

Hello Jean - 

If you sent a note to our support, we will look into it. If not - please send a note to support@voki.com.

Rest assured - there is no outage, but we do automatically recycle Voki accounts that are "inactive".

Inactive is defined as: no activity for over 2 years. 

So if your account has been inactive - that can explain it. 

We'll look into it when reviewing your support ticket and advise. 

All the best,

Gil

The Voki Team

Voki is implemented in HTML5 & Javascript, designed to work on all browsers and platforms (including mobile).

For the past several years we've also supported the deprecated Flash player, specifically for users who needed to publish to Canvas.

Now, as Flash can no longer be used, we are working with Canvas to enable posting our characters to their platform. I don't have an ETA on that, but it is in progress.

Regards,

Gil

The Voki Team

There is no option to delete an account. 

For paid accounts, there is an option to deactivate the account (end subscription)

For free accounts - there is no need to deactivate.

If you stop using the account - it will eventually be recycled - we do not keep the information forever.

If you are impatient for your data to be removed (?) please send a note to support@voki.com and we will assist you.

Hope this helps,

Gil

Hello!

From time to time we make product changes to improve the product but also to balance the Voki product lineup.

It is thus possible that a model that used to be available to Basic (Free ) users, may now be limited to paid plans. 

This is not a frequent occurrence mind you. In fact most of the updates that we make are in the opposite direction - when we add new models, most are made available to Basic users.

Please send us a note to support@voki.com - and ask that it be referred to me - and point out which model is the one in question - and I'll check and see if it can be made available.

All the best,

Gil

The Voki Team

- For the Free (Basic) plan:  60 seconds (or 600 characters for text-to-speech)

- For the paid plans: 90 seconds (or 900 characters for text-to-speech)

Please review other advantages of paid plans here: https://www.voki.com/site/pricing

Hope this helps,

Gil

The Voki Team

You're welcome - and I hope this will be cleared up quickly, but at this point we do not yet have visibility regarding the schedule. It may take a long or a short time - this is not yet clear. I'll post an update when I know more. 

Best,

Gil