Hi All -

Anyone looking to deactivate their account & terminate their service, here's how -

* Login at voki.com

* go to your Voki Presenter or Voki Classroom page (tabs at the top right)

* Select "My Account" from main menu

* deactivate "Automatic Billing"

* for good measure also clear the "Payment Method on File"

That's it.

You will not be billed, and your account will deactivate at the end of the 15 day trial (or whenever your current subscription ends).

You will receive an expiration notice by email - just ignore it and allow the account to expire.

If you need help with any of this - send a note to support@voki.com

Best regards,

Gil

Hi -

The Voki Presenter presentations can be shared by sending or posting a link - but not as a video.

The recipient does not need to be a Voki Presenter customer to view and play the presentation.

Hope this helps,

Gil

Hi Merri -

Please send a note to support@voki.com and we will take care of you asap,

Regards

Gil

The Voki Team

Mike - I was glad to hear from our support team that the issue was resolved.

Let us know if you still encounter a problem.

Best,

Gil

Mike -

Would be great if you could send an email to support@voki.com and provide your login email (to identify your account). We would then be able to look into it and advise further.

Best,

Gil

The Voki Team

Glad to hear it!

Hi Elliot -

This is not something we are familiar with - I use a macbook regularly...

Can you post a screenshot? - might help clarify

my first suggestion is - clear your browser cache and cookies and try again.

if that fails - I suggest using a different browser (Chrome or Safari whichever one you are not using).

Let me know how goes

Gil

Hi Burrito -

Sorry about the inconvenience. Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team

Hi Gabby -

Sorry about the inconvenience.

Please send a note to support@voki.com and we will help you out.

Regards,

Gil

The Voki Team

Julia -

I'm sorry for the inconvenience, and I'm glad we were able to help!

We've been suffering from a systems problem since yesterday where some emails are not being sent out as they should be. Our engineers are on it, but in the meantime, anyone who signs up and does not receive their activation email, pls send a note to support@voki.com and we will take care of you.

Thanks for your patience and understanding.

Gil

The Voki Team