hangout picture

Hello Elina - 

I believe you are referring to what we call the Gallery Image 

The Gallery Image is intended to be a wide panoramic image - and as such has wide aspect ratio.

The recommended dimensions are displayed - 1500 x 470

If an image is selected that has different dimensions - we automatically position it to cover the entire area, without any distortion - that means that portions of the image are truncated. This can work well in some cases - but may not be ideal in other cases.

To avoid that, you can provide an image with the indicated dimensions - such an image will appear in its entirety.

Hope this helps,

Regards

Gil

The Voki team