Fragen
Unexpected Charge
I tried voki in May 2017. It was ok but not something I needed once my job changed. I canceled my account. Suddenly in May of 2018 I am getting charged again and have been for at least the last five month!!! I wasn’t even in school!! Why has my account suddenly become active again even though I have not used it in years?!?
Antwort
Hello -
You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.
We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam.
Anyway - if you prefer we'll issue a refund and cancel your subscription.
Just send us a note at support@voki.com and we'll take care of that for you.
I do encourage you to take a close look at Voki - a lot has changed in the past year! You may want to check it out.
Best,
Gil
Customer support service by UserEcho
Hello -
You must set your account billing setting to "Automatic Billing" - and your annual account extended automatically when it was time for the license to renew.
We do send out automatic emails btw - you would have been informed, though sometimes emails end up in spam.
Anyway - if you prefer we'll issue a refund and cancel your subscription.
Just send us a note at support@voki.com and we'll take care of that for you.
I do encourage you to take a close look at Voki - a lot has changed in the past year! You may want to check it out.
Best,
Gil