Bugs
0
Fixed
IO error
Hi
Whenever I try to upload an audio file to my voki avatar it turns back with the following error message:
"Please check that the file you are uploading is not being used exclusively by another application, and try again. (IO error)"
I've tried the following solutions but to no avail.
- Making sure that the uploaded file isn't used with another application.
- Restarting the computer sever times before visiting the voki.com again.
- Freeing the computer/browser memory.
- Freeing my voki memory (if any), I've deleted a couple of the stored audio files.
- Trying to uploading files while logging to voki.com from a different browser.
- I even have created an new account but the problem is still there.
I appreciate your swift response as our students are awaiting for the new lesson to be published today.
Thank you
Susan
Whenever I try to upload an audio file to my voki avatar it turns back with the following error message:
"Please check that the file you are uploading is not being used exclusively by another application, and try again. (IO error)"
I've tried the following solutions but to no avail.
- Making sure that the uploaded file isn't used with another application.
- Restarting the computer sever times before visiting the voki.com again.
- Freeing the computer/browser memory.
- Freeing my voki memory (if any), I've deleted a couple of the stored audio files.
- Trying to uploading files while logging to voki.com from a different browser.
- I even have created an new account but the problem is still there.
I appreciate your swift response as our students are awaiting for the new lesson to be published today.
Thank you
Susan
Customer support service by UserEcho
We can't immediately recreate this problem. Can you please send us the audio file you are trying to upload?
send it to support@voki.com - and include a link to this conversation.
Thanx
http://supportdetails.com/
and generate a pdf report and send it to us with the audio.
This will help us get to the bottom of it.
Thanks,
Gil
Myself and three other people just uploaded all 6 of the audios that you sent - all successfully, on different computers, and using different browsers, including a configuration just like yours. So we are unable to replicate a problem.
Clearly the problem is not with the audios themselves.
Sounds like you have tried many different things to get this to work.
My suggestion is to try a few more -
* copy the files over to a different drive - and try again (e.g. copy to a thumb drive)
* try from a different computer
* try from a different location (e.g. from home)
Also (this is unlikely to make a difference) -
* try upgrading to the most recent version of Flash (the version you are using is a bit old)
Trying these things will help isolate the problem - whether it is an issue with the storage location (disk) the files are on, the computer, or the office network.
I'm sorry you are experiencing difficulty - please let us know what you discover.
Regards,
Gil
Thank you for your response.
Yes I've tried uploading them using another computer that was a success; it's a sad news to know that computer is damaged but thank you so much.
Regards,,,
Susan