Audio problem

Egate102 10 years ago in Voki Classroom updated by Eva 9 years ago 2
We are trying to record a voice on our voki but when we play it back it has space where you can not hear the information. Can you give me any information of why this is happening and how to fix the problem
Hello - 
might be best to contact support@voki.com & provide more info. Would be great to receive a link to the Voki Scene - where we can hear the audio in question. Also - how did you record, by microphone? by phone? How long is the audio?