Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
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VOKI Recommendations - New avatar recommendations: Please consider adding food avatars, such as fruits and vegetables. Also, I'd love to see more animals from each habitat or animal kingdom. The selection of birds is very limited.

adriennehouston 3 years ago updated by Gil Sideman 3 years ago 2

VOKI - New avatar recommendations: Please consider adding additional food avatars, such as fruits and vegetables. Also, I'd love to see more animals from each habitat or animal kingdom. The selection of birds is very limited. 

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We prepared VOKI in March,2021 for our project but now it doesn’t work.What’s the reason for it

saadetsonmezoglu16 3 years ago updated by Gil Sideman 3 years ago 3

I have a problem with the system of VOKI…we prepared VOKI in March 2021 but now I am checking them and they don’t work…what can be the problem,is there a deadline for using VOKI?

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NO SE VEN LOS PERSONAJES CREADOS

juan lopez4 3 years ago updated by Gil Sideman 3 years ago 2

Hola,

He creado varios personajes VOKIS con mis alumnos con la versión FREE y después de un tiempo (dos 0 tres meses) han dejado de verse. Estos personajes los insertamos en la plataforma del programa BOOK CREATOR.

Me gustaría saber qué ha pasado.

Gracias por todo,

Saludos,

Juan López https://read.bookcreator.com/LV8NIMwGRqTDsem9NISghOALv2o2/lwC9FIB8R-K4G3bj_hBxXA

Answer
Gil Sideman 3 years ago

Hola juan

Para guardar y compartir su Voki, le recomendamos que se registre para obtener una cuenta y cree y comparta sus Vokis desde su cuenta.
Nota: Una cuenta gratuita está bien, no tiene que pagar, aunque estará limitado a 3 Vokis.


Nuestra política es que mantenemos contenido para nuestros usuarios mientras su cuenta esté activa, incluidas las cuentas gratuitas. Pero para los usuarios anónimos, reciclamos el contenido compartido después de 7 días (ver imagen).

Es posible que desee considerar registrarse para obtener una cuenta paga; con una cuenta de maestro de Nivel 1, puede brindar acceso a hasta 30 estudiantes. Cada estudiante podrá guardar y compartir un número ilimitado de Vokis, y sus Vokis no se borrarán si la cuenta está activa.
Espero que esto ayude
Gil


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Hello Juan - 


To save & share your Voki we recommend signing up for an account - and creating & sharing your Vokis from your account. 

Note: A free account is fine - you don't have to pay - though you will be limited to 3 Vokis.  


Our policy is that we maintain content for our users as long as their account is active, including Free accounts. But for anonymous users we recycle the shared content after 7 days (see image).

You may want to consider signing up for a paid account - using a Level 1 teacher account, you can provide access to up to 30 students. Each student will be able to save & share an unlimited number of Vokis - and their Vokis will not be cleared if the account is active.

Hope this helps,

Gil

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Cómo poner idioma español

mariadelvalle633 3 years ago updated by Gil Sideman 3 years ago 2
Answer
Gil Sideman 3 years ago

¡Hola Maria!

La interfaz de usuario de Voki está en inglés, aunque muchos de nuestros usuarios de habla hispana utilizan la extensión del navegador Google Translate para traducir automáticamente el sitio.

Tenga en cuenta que al ingresar texto para que hable el personaje de Voki, tiene la opción de seleccionar entre muchas voces en español (así como entre otros 40 idiomas). Si prefiere grabar su propia voz, para que hable el personaje de Voki, no hay restricción de idioma. Se puede utilizar cualquier idioma.

¡Espero que esto ayude!
Saludos cordiales
Gil
El equipo de Voki


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Hello Maria!


The Voki user interface is in English, though many of our Spanish speaking usrs use Google Translate browser extension to automatically translate the site. 

Note that when entering text for the Voki character to speak, you have the option to select from many Spanish voices, (as well as over 40 other languages).  If you prefer to record your own voice, for the Voki character to speak, there is no language restriction. Any language can be used.

I hope this helps!

Best regards,

Gil

The Voki Team

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come posso chiedere il rimborso?

andreagiulia2004 3 years ago updated by Gil Sideman 3 years ago 2

come posso chiedere rimborso

Answer
Gil Sideman 3 years ago

Hello!
Please contact support@voki.com.

Regards,

Gil

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Why doesn't my youtube video play automatically when I play my presentation?

Sams 3 years ago updated by Gil Sideman 3 years ago 8

I have created a 3 slide presentation that has a youtube video on the second slide. When I play the presentation, the video does not play automatically. Why is that? What should I do?

Answer
Gil Sideman 3 years ago

Hello Sams!

Voki Presentations are designed to auto-play the Voki character when a slide is entered. 

Thus it was deemed best not to auto-play a video, if a video is embedded in the page.

The video will play (of course) when you click the play button in the video.


I hope this helps. Regards,

Gil

The Voki Team

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faturalama ve hesap bilgisi

NURCAN 3 years ago updated by Gil Sideman 3 years ago 4

ben voki ücretsiz deneme testini kullanıyordum ama bankadan gelen mail de 39 dolar kesinti yapıldığı belirtildi. ama ben kayıt sırasında aylık 4.99 dolar yazıyordun ben seviye 1 i seçmiştim o da aylık 4.99 olarak yazıyor belirtilmiş. lütfen gereken düzeltmeyi yapar mısınız

Answer
Gil Sideman 3 years ago

Hello!

I referred this issue to our support team (yesterday) - they should have already gotten back to you.

I am sure it will be cleared up if it has not been already.

Best regards,

Gil

The Voki Team

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Merhaba!
Bu sorunu destek ekibimize ilettim (dün) - zaten size geri dönmüş olmalıydılar.
Daha önce yapılmadıysa temizleneceğine eminim.
Saygılarımla,
Gil
Voki Ekibi

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sign up

Feyza 3 years ago updated by Gil Sideman 3 years ago 2

I am trying to sign up. I wrote my e mail adress but I haven't received any registration e mail. I checked my unwanted and spam mail but there isn't too. So how can ı register

Answer
Gil Sideman 3 years ago

If you wrote to support - they will surely respond & advise better than I can here, as they can lookup the specifics if needed.

But as a rule of thumb - problems during registration can be due to - 

a. You may already be registered. This could happen if you had a Voki account before, or if you started registration process before, but only went "half-way" - completing personal details but not the account setup. 

In such a case - choose the "login" option on the left to continue. (see image below)

b. possible technical issue due to numerous attempts 

Try clearing your browser cache or using a different browser.

c. we've seen issues related to automatic translation. I believe that all such issues have been corrected in the past - but it is always possible that there is a problem we don't know about. If you are using auto-page translation, try to turn it off during sign up, and see if it helps. Let us know if this is the case.


Good luck, 

Gil

The Voki Team

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Unable to embed to Weebly - not Voki Classroom

AmyB 3 years ago updated by Gil Sideman 3 years ago 4

Hello, I am a brand new user, a pre-service teacher (without an education account) and am building a blog for a university assessment. I am having a lot of difficulty copying my Voki embed code into Weebly. Could you please tell me what I am doing wrong? Below is a screenshot of the code that was offered for me to copy:


I have also tried the depreciated option without success. I am in Australia.

Image 147

Answer
Gil Sideman 3 years ago

Hello Amy, and to all others reading this - 

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in weebly, and in several other environments that do not allow JavaScript embed code.

This solution is relevant when publishing to Blogs or LMS platforms that so not support embedding JavaScript code.

Regards,

Gil

The Voki Team

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Voki in CANVAS

mtr 3 years ago updated by Gil Sideman 3 years ago 4

Is the new voki video based? I want to use it in CANVAS,but am not sure whether it will play without FLash player

Answer
Gil Sideman 3 years ago

Hello  -

Since this post was first answered, we've implemented an embed code option called "No Javascript" (or "iFrame") - when you go to embed your Voki, select this version of the embed code to embed in Canvas, and in other environments that do not allow JavaScript embed code.

This solution is also relevant when publishing to Blogs or other LMS platforms that so not support embedding JavaScript code.

Hope this helps,

Gil

The Voki Team