Voki's community is here to let Voki, Voki Classroom, and Voki Presenter users provide feedback, such as Voki product ideas, praise, or other comments/ questions/ concerns. Although not every post here can be answered by a Voki representative, we do read and consider each and every post!
  1. Forum: Voki
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0

¿Como cancelar la cuenta?

Silvia 2 years ago • 0

A pesar de tener una cuenta básica, el pasado 4 de febrero cargó a mi tarjeta 5 euros. Quiero cancelar mi cuenta y borrar todos mis datos bancarios, pero no encuentro la opción.

0

How can I create longer pauses in a Voki?

info 2 years ago • 0
Answer
Gil Sideman 2 years ago

Go to the "Create" page - if you have saved Vokis, you will find them there.

Regards,

Gil

0
Completed

How do I deactivate an account when I made two accounts on accident?

popstartc1 2 years ago • updated by Gil Sideman 2 years ago • 2
Answer
Gil Sideman 2 years ago

Hello!

Please send a note to support@voki.com and provide the details of both accounts, and which one you want to drop, and our support team will help you out.

Regards,

Gil

The Voki Team

0
Answered

Hi, I want only Voki Creater and the app installed on 30 of my ipads. How do I do this?

monteverde1997 2 years ago • updated by Gil Sideman 2 years ago • 2

Do I pay for a subscription first? Do I add the free app to the ipads first? Will I be able to add the app to 30 ipads using just one Apple ID?

0
Under review

i want to stop my subscription

aminameliani12 2 years ago • updated by Gurpreet Singh (Voki Support) 2 years ago • 1
0
Completed

email sign up

gema burgos 3 years ago • updated by Gil Sideman 3 years ago • 3

Hi there!

I've tried to sign up and create new accounts with diverse emails and all the time it says "email already exists" "network problem". How can solve this problem? Because I've even created new emails to double check if it was something to do with that email in particular.

Thanks!

Answer
Gil Sideman 3 years ago

Gema - 

This has been fixed. Apologies for the inconvenience. Voki signup is functioning again. 

Best regards,

Gil

The Voki Team

0
Completed

Can I change the colour of the fish?

noeliamarch97 3 years ago • updated by Gil Sideman 3 years ago • 2
Answer
Gil Sideman 3 years ago

Hello!

Different Voki characters support different color options, including: skin, hair, eys, mouth, makeup


The only way to know what color options are available for a specific character is to try. If skin color is available for that fish, then it is supported !


Please try & enjoy Voki ! 


Regards,

Gil

The Voki Team

0
Completed

Hi, I signed up for a 15 day trial for my school. Why can't I save my Voki character?

lesley wesseik 3 years ago • updated by Gil Sideman 3 years ago • 2
Answer
Gil Sideman 3 years ago

Hi Lesley - 


Of course you should be able to save your character.


I advise clearing your browser cache, and logging in again to start over. 

If the problem persists, please contact our support at - support@voki.com


Regards,

Gil

The Voki Team



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