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By the way - this matter is not related to the original password reset request from 3 weeks ago.
That was resolved quickly and I appreciate it.  The issue now is uploading class rosters and the status of our subscription.
I sent an email with screen shots and an attached roster. This morning.  Did you receive the message?

It's not clear how best to communicate.  
Thank you! 
I just tried calling the number.  The system keeps playing the menu options, but does not accept any input.