Hi Sabine,

I just sent an email to you. Let me know if you received it!

Best,
Eva D.
The Voki Team

Hi Susan,

I'm terribly sorry about the inconvenience, but unfortunately once deleted the data cannot be restored.

To be able to offer Voki, we need to find ways to economize. One of these ways is to clear the data of users who no longer use their account - so that we may offer the same resources to currently active users.

Again, we apologize for this inconvenience. 

Thanks for understanding.

Best,
Eva D.
The Voki Team

Hi Sabine,

Can you let me know which platform and browser you are using to create the Voki? Please let me know the email you signed up with so we can take a look at it.

If you are having issues saving, let me know what happens when you try to save. Let me know if you have a screenshot of it.

Best,
Eva D.
The Voki Team

Hi Susan,

Not yet! We're still looking into this issue. Thank you so much for your patience while we try to figure this out!

Best,
Eva D.
The Voki Team

Hi Susan,

We're looking into several scenario as to why this happened. It doesn't seem like the student Vokis were deleted from you account. If you embedded it anywhere, can you send over the embed code for a specific student? 

Best,
Eva D.
The Voki Team

Hi Shule,

We have cancelled the credit card authorization. This means that at the end of the free trial period our system will not be able to charge you automatically - you will need to login and make payment to extend your account.

I am sorry about the inconvenience of the whole thing. Unfortunately, this method is the best available for charging a user's credit card belatedly, without actually saving that user's credit card information (which we do not do).

I hope you continue to enjoy Voki !

Let us know!

Best,
Eva D.
The Voki Team