Hi there!

Please check Flash and Shockwave is enabled from the browser's Adds On.


Best,
Eva
The Voki Team

Hi Lori,

We are currently trying to implement a tool so that users can access previously created Voki characters on their free Voki account. This new update will be available to all Voki Presenter by Fall 2014 (or maybe mid-summer). Stay tuned for this update by signing up for our newsletter or follow us on Twitter and Facebook!

But for now, the only way around this issue is to use the duplicate option.

Best,
Eva
The Voki Team

Hi Brenda,

Did you log in through here:
https://www.voki.com/classroom/login_status.php

Best,
Eva
The Voki Team

Hi Shara,

Can you send a screenshot of what you are seeing? 

Best,
Eva
The Voki Team