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We just became familiar with it. 

We'll be looking to address this issue asap - hopefully today.

Apologies for the inconvenience.



Hello Sams!

Voki Presentations are designed to auto-play the Voki character when a slide is entered. 

Thus it was deemed best not to auto-play a video, if a video is embedded in the page.

The video will play (of course) when you click the play button in the video.

I hope this helps. Regards,


The Voki Team

Hello! If our support team advised that a refund is being issued, then it certainly will be. The process does take several days. Thank you for your patience.

Best regards,



I referred this issue to our support team (yesterday) - they should have already gotten back to you.

I am sure it will be cleared up if it has not been already.

Best regards,


The Voki Team


Bu sorunu destek ekibimize ilettim (dün) - zaten size geri dönmüş olmalıydılar.
Daha önce yapılmadıysa temizleneceğine eminim.
Voki Ekibi

If you wrote to support - they will surely respond & advise better than I can here, as they can lookup the specifics if needed.

But as a rule of thumb - problems during registration can be due to - 

a. You may already be registered. This could happen if you had a Voki account before, or if you started registration process before, but only went "half-way" - completing personal details but not the account setup. 

In such a case - choose the "login" option on the left to continue. (see image below)

b. possible technical issue due to numerous attempts 

Try clearing your browser cache or using a different browser.

c. we've seen issues related to automatic translation. I believe that all such issues have been corrected in the past - but it is always possible that there is a problem we don't know about. If you are using auto-page translation, try to turn it off during sign up, and see if it helps. Let us know if this is the case.

Good luck, 


The Voki Team

Сервис поддержки клиентов работает на платформе UserEcho