We just became familiar with it.
We'll be looking to address this issue asap - hopefully today.
Apologies for the inconvenience.
Voki Presentations are designed to auto-play the Voki character when a slide is entered.
Thus it was deemed best not to auto-play a video, if a video is embedded in the page.
The video will play (of course) when you click the play button in the video.
I hope this helps. Regards,
The Voki Team
Hello! If our support team advised that a refund is being issued, then it certainly will be. The process does take several days. Thank you for your patience.
I referred this issue to our support team (yesterday) - they should have already gotten back to you.
I am sure it will be cleared up if it has not been already.
Merhaba!Bu sorunu destek ekibimize ilettim (dün) - zaten size geri dönmüş olmalıydılar.Daha önce yapılmadıysa temizleneceğine eminim.Saygılarımla,GilVoki Ekibi
If you wrote to support - they will surely respond & advise better than I can here, as they can lookup the specifics if needed.
But as a rule of thumb - problems during registration can be due to -
a. You may already be registered. This could happen if you had a Voki account before, or if you started registration process before, but only went "half-way" - completing personal details but not the account setup.
In such a case - choose the "login" option on the left to continue. (see image below)
b. possible technical issue due to numerous attempts
Try clearing your browser cache or using a different browser.
c. we've seen issues related to automatic translation. I believe that all such issues have been corrected in the past - but it is always possible that there is a problem we don't know about. If you are using auto-page translation, try to turn it off during sign up, and see if it helps. Let us know if this is the case.
Customer support service by UserEcho