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If you are having difficulty - please contact our support at: support@voki.com

Hi Lynda - 

The problem has been fixed. 

Apologies for the inconvenience this has caused. 

Please let us know if you encounter any further issue.

Best regards,

Gil

as noted - we have what we need for the moment. We see the problem. On it. 

and yes, of course it should work on Mac.

Lynda - 

We've been able to recreate the problem & are looking into it now. It is not necessary to have a session with Gurpreet. 

I'll follow up with more information asap.

Best,

Gil

Gurpreet is reaching out to you now to schedule a screen share session so he can see the problem.

Our QA team has also been asked to review. 

Please tell me:

* Does this also happen to you or to students from their homes? or only at the school

* does the recording fail only when it is long?  how long?  or does it always fail?

* any specific browser or type of computer used when it fails?


Thanx

Hi Lynda - 

We're looking into it. Can you tell me if there's a certain length of audio recording that works - or does it always fail?

Which platform and browser are the students using? Are they on Mac? Any additional information will be helpful.

Thanx

Gil

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.


For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team

Hi Lynda -

If you sent a note to support we'll get back to you. Sometimes if support is backed up it can be on the next business day.

Apologies for the inconvenience & thanks for your patience!

Regards

Gil