Catherine, Terri & all -

First I'd like to say, on behalf of the whole team here how sorry we are about the inconvenience earlier today. The problem was due to a poorly executed software update to our back end software. Access was restored at about 12 noon today EST.

We at the Voki team care deeply about our product's reliability, and about your satisfaction.
I apologize for the inconvenience this has caused, and would like you to know that we are doing everything we can to ensure that this does not happen again.

Catherine - regarding your deadline, I am only now seeing your message and the day is pretty much over. If still relevant I'll be happy to help you out first thing tomorrow. Send a note to support@voki.com with the details - and also respond here to confirm that you did, and I will follow up with our support team to help you out.

Regards
Gil
The Voki Team

Folks,
We're on it. Hope for a swift resolution & sincerely apologize for the inconvenience.
Gil
The Voki Team

Sorry to hear you both encountered problems
If you could provide your login email we will be able to look into it and see if we can help.
Or - if you prefer pls send a note to support@voki.com
Regards,
Gil

Barbie -
Voki works on any desktop & laptop computer, but at the moment not on mobile devices.
We are hard at work to provide a solution for mobile before long. Is the problem you are experiencing specific to mobile devices? If not - we should be able to help you quickly resolve.
Let us know
Regards
Gil

Hi Jannik,
Our QA ran a through review on all browsers on Mac and Windows - and were not able to recreate the problem.
Please send an email to support@voki.com and include the image as an attachment.
We want to try it with the original image file - that might help.
Regards
Gil

Your image worked for me - was able to upload no problem.
We're looking into it - will advise.
Gil

Hey - it works for me - just tried it.
Are you on Mac or PC? Can you post the image you are trying to upload?
Regards
Gil
Voki Team

Hi Michelle - 
We're not familiar with this problem - looking into it now.

Could you shoot a quick note to support@voki.com ? 
This will allow our support engineer to get more info about your account if needed.
Thanks,
Gil
The Voki Team

Thank you!!

Gil
The Voki Team