Hello Mr Long -

Glad we were able to assist - but even though you found a solution, we're still concerned this problem may affect others (on Firefox and Safari) - and so far we were unable to recreate the problem in our lab.

Would be great if you could provide us with a few details which may help us recreate the issue and resolve.

If you could - pls use Firefox and Safari (each in turn) and goto http://supportdetails.com/ and click on 'Send Details' to send an email to support@voki.com

This should only take 30 sec per each browser.
Many thanks,
Gil
The Voki Team

We are working on an updated implementation of Voki that will function on Android and iOS.
This update will become available over the next several months.
Thanks for your patience.
Gil
Thew Voki Team

Hi Woombye,
We've heard of this problem before - but have never been able to recreate.
We think this might happen due to an adware infection - it is certainly not by design.
Adblock might help - as Sumit suggests.
If not - please try using a different browser and please let us know how you fare.
Best,
Gil

Glad to be able to assist.
btw - our testing routinely includes Firefox on PC (of course) and we are not able to recreate either of the problems you reported. This seems to be a local issue with your Firefox installation. Possibly a conflict or problem with some add-on that you have installed.
If you care to - I would suggest uninstalling Firefox and re-installing afresh.
Best,
Gil

Hello -
Our QA engineer did some quick testing and was able to upload a WMA file successfully and also to record by microphone. In other words we could not immediately recreate the problems you encountered.
Would be helpful to know more - this will help us recreate and advise.
Specifically -
Are you on Mac or PC ?
Which browser are you using?
Please try using a different browser and let us know if you still experience both problems.
Please try using a different computer and let us know if you still experience both problems.
if the WMA problem persists on different browser and different computer - please send us the WMA file to support@voki.com
Thanks!
Gil
Voki Team

ps.
does this problem always happen on your computer?
do you still see the problem if you use a different browser?

Could you provide us a few details about your environment? This will help us recreate and identify the reason for the problem.
* platform (mac/win/other)
* browser & version

if you could take a moment, a good way to provide us with detailed info is to go to -
http://supportdetails.com/
and send the report to support@voki.com

Thanks!

Thanks for providing the screenshot. This is disturbing - and certainly not our intention. Needless to say we do not see this problem in our reference and QA environments.
We will investigate and advise further asap.

Diana, Chris -

Voki displays ads on the sidelines (right and left, as marked in screenshot below) - these ads are provided through Google, and are vetted by our staff to be child appropriate.
In no way do these ads interfere with the content or functionality of the page - and we do NOT run any other ads.

So if you are seeing other "nuisance" ads, popups, etc. - those are not coming from us, but might be the result of an infection on your computer, which has nothing to do with Voki. A good way to clarify would be for you to try using Voki on another computer, and see if the experience is different.

Please let us know what you discover & please post screenshots of what you see so that we may advise further.
Gil
The Voki Team

ps.
btw - the paid Voki products do not display ads.

Catherine, Terri & all -

First I'd like to say, on behalf of the whole team here how sorry we are about the inconvenience earlier today. The problem was due to a poorly executed software update to our back end software. Access was restored at about 12 noon today EST.

We at the Voki team care deeply about our product's reliability, and about your satisfaction.
I apologize for the inconvenience this has caused, and would like you to know that we are doing everything we can to ensure that this does not happen again.

Catherine - regarding your deadline, I am only now seeing your message and the day is pretty much over. If still relevant I'll be happy to help you out first thing tomorrow. Send a note to support@voki.com with the details - and also respond here to confirm that you did, and I will follow up with our support team to help you out.

Regards
Gil
The Voki Team