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Abby -

Please send a note to support@voki.com - and we will take care of you.



Hi Abby -

Sometimes emails are classified as spam. That happens.

But in most cases our support engineers respond within 1 working day.

Have you heard from support by now? if not - pls use the contact form in the support section in your account. That's the best way to ensure we receive your note.

Regardless - there is no need for concern - we are not going anywhere, and we'll take care of it.

btw - you can cancel your account yourself - simply go to your "My Account" page and disable auto-billing. Your account will not be charged and will expire at the end of your license period.

Hope this helps.


This problem has been fixed.

It was not only Greek - but all non-English text was not processed correctly after the 'new and improved' Voki site was launched last month (or as we unimaginatively call it "Voki 2.0").

Very sorry for any inconvenience. If you still notice a problem please let us know - either by posting here or sending a note to support@voki.com



Hi -

This problem has been fixed.

Please let me know if you still see a problem.

Apologies to all affected.


Saving a Voki as an MP4 Video is not supported by the Voki site.

You could use 3rd party utilities (many of which are free) to record off the screen and generate an MP4 video.
While this is not supported by the Voki License, as long as it is not done commercially , and only for education, it is not a problem.
If you are looking for a solution for commercial use - please look at our SitePal product which does offer a Video Generation feature and license (you need to ask).
Hope this helps,



Zapisywanie voki jako MP4 Video nie jest obsługiwany przez stronę voki.

Można używać 3rd narzędzi firm (z których wiele jest bezpłatny), aby nagrać wyłączyć ekran i generują wideo MP4.
Chociaż nie jest to obsługiwane przez licencji voki, pod warunkiem, że nie odbywa się w handlu, a tylko dla wyższego, że nie jest to problemem.
Jeśli szukasz rozwiązania dla zastosowań komercyjnych - proszę spojrzeć na nasz produkt SitePal które nie oferują funkcję Generation Film i licencji (trzeba poprosić).
Mam nadzieję że to pomoże,

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