Open the settings menu at top right - where your name appears.
In that menu - you will find the "my account" page.
For school accounts - the page is named "account info".
Go to that page, and you will see an "Active" switch, next to "Account Settings".
It is the topmost option on the right hand side.
THe Voki Team
I checked in with our support - they've told me they've responded to you.
Was their response helpful?
Is the issue resolved?
Hello!Please send a note to firstname.lastname@example.org & we will help you out.
Please let us know what platform/browser you are using.
The Voki Team
Hi Raul -
Please try to clear your browser cache - that should resolve it.
Problem is fixed - you may need to clear your browser cache.
Apologies for the inconvenience
We're looking into it now.
Please check out our SitePal product at www.sitepal.com
SitePal enabled you to upload a picture of yourself (or anybody else) and turn it into a talking animated photo-realistic 3D character.
SitePal also enables having two character on the screen at the same time - as well as a rich API for product integration.
Hope this helps.
Customer support service by UserEcho