+2
Under review

New account/same username

maria maquez 2 months ago in Voki FAQs updated by Gil Sideman 1 month ago 1

I had a personal account that I paid for. Recently, my school decided to pay for it and they used the same username (email) that I was using in my personal account. I cannot log in into the school account although I already deactivated my personal account. What can I do?

Under review

Hi Maria - 

Please send us a note to support@voki.com & provide this info - our support specialist will take a look and advise.

We'll sort this out for you I'm sure.

Please include the email used for signing up and any other email used by your school when providing you access.

Best,

Gil

The SitePal Team