Hi Karen - 

We experienced a problem on Friday that was fixed on the same day.

Please try again now - if you still see a problem pls contact us at support@voki.com

I apologize for the inconvenience this has caused.

Regards,

Gil

The Voki Team

Hi Jeff - 

Apologies for the inconvenience.

We experienced a technical problem on Friday, which was resolved on the same day.

Please try again & if you still see a problem pls let us know at support@voki.com

Regards,

Gil

The Voki Team

Hi Fiona - 

I'm glad you found the right page on the right site!  That's great!

Please see in below screenshot the location of the Active button. Turn OFF this setting to deactivate your account & you will never be charged again.

The same effect can be achieved by turning OFF Auto-Billing (which you can also see here).

In case you still cannot locate the deactivation button, send us a note to our support and we will deactivate it for you.

Btw, once subscription is disabled, you can still use your account in Basic mode, for free.

Hope this helps,

Gil

The Voki Team

Fiona,

btw - we tested the "Contact us" page - we could not see a problem, contacts received.

Why did you think that your messages were not received? 

Hi Fiona,

Login to your Voki account.

Under "settings" menu at top right (where you see your name) Select the "My Account" page. 

Here you can deactivate your account or turn off auto-billing (or both).

Regards,

Gil

ps. 

Contact us page - we'll look into it, thanx.

Hello Cinthia,

To deactivate your paid subscription, go to your "Account Info" page - and deactivate "Automatic Billing" - and you will no longer be charged. 

There is no reason to deactivate your account - as you can keep on using the account in "Basic" mode, once your paid subscription lapses. But, if you prefer, you can deactivate your account (also in "Account Info" page).

I hope this helps. If you have specific questions please write to support@voki.com.

Regards,

Gil

The Voki Team