Hi prkelly -
See enclosed updated instructions for powerpoint 2016 embed.
Please let me if you run into any problem.
Also - note that firstname.lastname@example.org is available to assist. This is not an official support forum, and you will usually get a faster response by sending an email to support.
Blogs tend to become outdated, as soon as they are published, so their value is limited for support purposes.
We try to keep the information on our support page fairly fresh.
Is any document on our support page outdated?
Hi Victoria -
It's hard to know without seeing your presentation, but it sounds like you might need to edit your Voki character on each slide, and assign a an audio to it. Once you do that, and save your Voki, you should hear the audio you selected in each of the slides.
If this advise is not helpful, please post a link to your presentation and I will look into it.
Or, if you prefer, send it to email@example.com.
Thank you for your words of support!
We could not agree more.
Let me know if there is anything we can do to help principals & teachers in your district adopt Voki for use in their classrooms.
The Voki Team
This is odd.
PLease try clearing your browser cache and if this still happens contact firstname.lastname@example.org and we will help you out.
I checked in with our support dept and they were not able to immediately identify your previous discussion with them two weeks ago. Did you write to email@example.com ? Whom did you interact with? It would be very helpful to know.
Regarding the problem you are experiencing - please let em know the platform and browser you are working on.
We are aware of a problem on Chromebook. We are working on it. are you working on Chromebook?
If not - I suggest to clear your browser cache and try again -
Let me know if that resolved the problem for you.
Me registré con nuestro departamento de apoyo y no fueron capaces de identificar inmediatamente su discusión previa con ellos hace dos semanas. ¿Has escrito a firstname.lastname@example.org? ¿Con quién interactuaste? Sería muy útil saberlo.
En cuanto al problema que está experimentando, por favor, hágales saber la plataforma y el navegador en el que está trabajando.
Estamos al tanto de un problema en la Chromebook. Estamos trabajando en ello. ¿Estás trabajando en la Chromebook?
Si no, sugiero que borre el caché del navegador y vuelva a intentarlo.
Déjeme saber si eso resolvió el problema para usted.
I am sorry you are experiencing a problem. We are not aware of a problem with saving audios in Voki.
I will look into it & check in with customer support and get back to you.
Siento que experimentes un problema. No somos conscientes de un problema con el ahorro de audios en Voki.
Voy a mirar en él y el registro con el apoyo al cliente y volver a usted.
please send a note to email@example.com and we will take care of it for you.
When you sign up we authorize your credit card (so that we may be able to charge it later, without storing your CC information).
Some cc providers hold the funds when an authorization takes place, and it might therefore appear to you as if we charged you. We did not.
Regardless - we agree this is not a great method and we are in the process of implementing a better solution. For now, if you wish we can void the authorization for you, and your cc provider will release the hold.
If we do so - you will need to extend your account manually at the end of the free trial.
Let us know if you would like us to void the authorization on your credit card, by sending us a note to firstname.lastname@example.org.
The Voki Team
Customer support service by UserEcho
Hello Mr Solomon,
We work and test in Chrome all the time, and so do most of our Voki users and customers (it is the most popular browser) - and we are unaware of the problems you describe. I therefore tend to think that the problems you are experiencing are due to the configuration or settings in Chrome in your lab & school, or, possibly, restrictive firewall settings in your school.
As next steps I would suggest -
a. try the same from home, just to compare, and prove that the problem is specific to school computers.
b. ask your school IT folks to help out - perhaps they can quickly pinpoint the issue.
c. ask your IT department to whitelist the follwing domains for the school:
*.oddcast.com and *.voki.com
if this advice does not help, please send us a note to email@example.com - and one of our support engineers will schedule a time for a shared screen session where he might be able to advise further.
Let me know how goes,