Hello -

Did clearing browser cache and cookies help? 

Please let me know if you still experience a problem. If so we will look more closely into it.

btw - our QA have performed some testing and were not able to recreate a problem.

Best regards,

Gil 

The Voki Team

Hello! 

We are not aware of a general problem affecting Voki users.

For starters I suggest clearing your browser cache & cookies, and trying again. This sometimes helps.

Here's how - 

https://www.pcmag.com/article/333441/how-to-clear-your-cache-on-any-browser

If this does not resolve the problem - can you please share the presentation in which this problem is evident?

Select sharing options and choose the "copy URL" option and post it here.

If you are reluctant to share in a public forum - please send an email to support@voki.com and we will look into it asap.

Thanx!

Hello - 

I can only surmise that your school firewall is preventing access.

You can verify that is the case by accessing from a computer outside your school network.

Please contact your school IT and ask them to whitelist - 

*.voki.com

and

*.oddcast.com

Once this is done - it should work fine.

Best,

Gil

The Voki Team

Hi Manuela - 

Can you provide some more detail? what specifically takes too long?

What do you see?

We are not aware of any problem with Voki Presenter - so your detailed input may help.

Best regards,

Gil

The Voki Team

Paula - I understood from support earlier today that they got back to you.

Is the problem taken care of?

Support staff may be gone for the day. They will look into it tomorrow.

Check in spam - might find it there.

Or send an email to support@voki and we will reset your password for you manually.