Your comments

Courtney -
I'm sorry you encountered a problem.
We had a short period of service disruption yesterday, it might be that was the reason for your problem. Please try again - and see if you manage ok now. If not - please send a note to support@voki.com - and we'll look into it right away.
Regards,
Gil
The Voki Team
Elaine - 
Very sorry to hear that.
Which product did you purchase - and in what way did our service disappoint?

I forwarded this note to our support group at support@voki.com - and they will deactivate your service.
Kindly bear with us during this thanksgiving holiday weekend.

Or - if you purchased one of our Voki products you can deactivate your account yourself under you "Account" tab.
Regards
Gil
The Voki Team

Cathy - 
The Voki branding is an inherent part of the Voki character wherever displayed.
We have another product where our speaking characters can be used without branding - not free but very reasonably priced - take a look at www.sitepal.com
Regards
Gil
Voki Team

Cathy - which ad specifically are you referring to?

Can you post a link or screen shot to make it clear?

Regards
Gil
Voki Team
Hi Melanie - 
That's not currently possible in Voki, sorry! 
We do have another speaking character product, SitePal, which supports detailed controls via an API and will allow you to control facial movement. Unlike Voki, SitePal is not free - and its features are somewhat different, so depending on your needs it may or may not be a good fit. Check it out at www.sitepal.com
Best,
Gil
Voki Team
Susan - we received the information and audios, thank you!

Myself and three other people just uploaded all 6 of the audios that you sent - all successfully, on different computers, and using different browsers, including a configuration just like yours. So we are unable to replicate a problem.

Clearly the problem is not with the audios themselves.

Sounds like you have tried many different things to get this to work.
My suggestion is to try a few more - 
* copy the files over to a different drive - and try again (e.g. copy to a thumb drive)
* try from a different computer
* try from a different location (e.g. from home) 

Also (this is unlikely to make a difference) - 
* try upgrading to the most recent version of Flash (the version you are using is a bit old)

Trying these things will help isolate the problem - whether it is an issue with the storage location (disk) the files are on, the computer, or the office network.

I'm sorry you are experiencing difficulty - please let us know what you discover.
Regards,
Gil

Susan - our support team is asking if you could please go to 
http://supportdetails.com/

and generate a pdf report and send it to us with the audio.
This will help us get to the bottom of it.
Thanks,
Gil
Hi Nate - 
Nice page and a good cause!
I'm sorry my German is quite poor.

I see you included a link to Voki at the bottom - it would be better to include the Voki itself, so people would see it and only need to click on it to hear it speak. To do so - copy your Voki's embed code and paste it into your pages html code at the bottom of the page (before the BODY closing tag).

Try it - and let us know if you see a problem.


 


Susan - 
We can't immediately recreate this problem. Can you please send us the audio file you are trying to upload? 
send it to support@voki.com - and include a link to this conversation.
Thanx
Hi Gail - 
I am so sorry to hear.
We are not aware of any outage or issue affecting Voki yesterday or today.

Our systems are continuously monitored - so we would know if there was a problem.
Furthermore - we did not receive similar reports from other users.

My best guess is some local configuration change (at your school). 

Try again - at school (and at home) - and if you still see a problem call your IT department to advise.
Please let me know what you discover We are all disturbed when hearing of any bad experience affecting Voki users. 

Best
Gil
Voki Team