I am disappointed to hear you had an unsatisfactory support experience.
We try to provide excellent and timely service, but sometimes we do not live up to our intentions. But I'd like to believe that we learn and do better.
I'd like to do my best to change your perception. What specifically went wrong and how can I help?
The Voki Team
Hello Helena -
I've checked in with our support - and I'm told we have not received an email from you.
We want to help, please reach out to support.
Please send a note to firstname.lastname@example.org explaining the problem and we will respond and get this cleared up.
I'm also available here to respond and advise - but I would need your subscription & administrator contact details which are best forwarded in private (via email).
Standing by -
Hello Rizwan -
I am sorry that I cannot understand your question.
Perhaps you can try again to explain in your language (I will use Google Translate).
Please ask again,
I'm afraid that's not possible in Voki Presenter, as only one avatar can be present on each slide.
We've considered adding this ability though. Curious - if we did provide this feature, how would you use it? Any example you can think if would be helpful for us to understand the potential usefulness of this feature.
Hi Manuela -
I'm marking this issue as completed as I've not heard back.
Let me know if I can further assist.
Hello Elina -
I believe you are referring to what we call the Gallery Image
The Gallery Image is intended to be a wide panoramic image - and as such has wide aspect ratio.
The recommended dimensions are displayed - 1500 x 470
If an image is selected that has different dimensions - we automatically position it to cover the entire area, without any distortion - that means that portions of the image are truncated. This can work well in some cases - but may not be ideal in other cases.
To avoid that, you can provide an image with the indicated dimensions - such an image will appear in its entirety.
Hope this helps,
The Voki team
Customer support service by UserEcho