Please send a note to email@example.com and provide the details of both accounts, and which one you want to drop, and our support team will help you out.
The Voki Team
Thanks for sharing.
We're not immediately seeing the same problem. Try clearing your browser cache and see if problem still happens. https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser
Can you post a screenshot so we see what's happening?
Here's what you should do -
1. Sign up on voki.com to any of our paid subscriptions.
2. Login to your Voki account at voki.com, go to Voki Classroom - and add your students.
Note: each student is automatically assigned a username & password. You can easily print out a list of all student access credentials for your reference.
3. Download the app from the AppStore in each of the devices.
It is not recommended to use the same Apple ID on multiple devices, as an ID is designed for personal use. Also - the number of devices is limited per ID - and it will be very difficult for you to manage.
Apple does offer a solution for schools - which is probably the best way to go in managing Apple IDs and downloads on multiple devices. See:
4. In the Voki app, students should login using their personal credentials. If the devices are not personal - I would suggest having the students login at the start of the lesson/activity - and logout when done.
The login option is found under the options menu at top right.
In you Voki account - you can create assignment for your class, and your students, once they login, can view their assignments and submit their created Voki to the assignment for your review. You will then be able to review all student assignments in your Voki account (in Voki Classroom).
Note: All students will have full and unlimited access to all Voki characters and features when they login using your account credentials - your (single) paid subscription covers the entire class.
Hope this helps,
It would be best if you wrote directly to firstname.lastname@example.org so that we may further advise. If needed we will schedule a screen share session to help resolve.
This is odd. Our QA reviewed and were able to add students without any problem in several of our test accounts.
Does this still happen if you try now?
Please try to log out and login again and then try.
Let me know if you still see the problem.
This has been fixed. Apologies for the inconvenience. Voki signup is functioning again.
Hi Gema - we see the problem & are looking into it. I'll let you know when resolved.
Customer support service by UserEcho