Can you share the link to your presentation so we can take a look?
Either share here or send a note to firstname.lastname@example.org with the relevant info.
The Voki Team
Hello Iana,We offer video generation capability with another product - SitePal - which is designed for business use.Using SitePal, you may select and configure your character, assign audio for the character to speak (whether recorded audio or TTS) and generate a video of it, using our "generate video" feature.Advantages:* Select the desired resolution * Different Video formats are supported* Generate with "Green screen" background for transparency.* No Voki logo (or any other branding)* many more character options to choose from, including 3D characters.* ability to create your own characters from a photo. * License to use the generated video commercially (which Voki does not allow).The SitePal video generation license supports saving & storing the generated mp4 videos on your servers, as well as incorporating them into your own media (e.g. tutorials, presentations). The license provides you with perpetual rights to use the videos that you generate, even after your SitePal subscription ends.Video generation is available with our SitePal Platinum or SitePal Gold plans. Please see www.sitepal.com/pricing for details.Hope this helps, please let me know if any questions.All the best,Gil
Apologies for the inconvenience.
Maintenance was being performed last night, and services were temporarily unavailable.
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The alert you received should look like the image below, and allows you to proceed to login by clicking on the "Log Out Of Other Devices" button.
This alert does not necessary indicate any nefarious activity - it is most likely your own prior logins that have piled up.
A few words of technical explanation: Voki limits concurrent use to two user devices, and this is based on login activity. When you login we identify the device as logged in, and when you log out we clear that identification. If you login but do not log out (just close the tab or navigate away for example) - that identification remains listed, and is picked up again when you come back to Voki. But in some cases, if too much time has elapsed or browser cookies have been cleared, or a different browser is used, your new login may be identified as a new device, even when the previous identification remains listed.
So it's perfectly ok to use the "log out of all other devices" button and proceed to login.
If you did that and you are still unable to login, please send us a note at email@example.com - and include a screenshot of what you see. We will look into it and advise asap.
Your Voki character should play on any device.
Can you post a link to your Voki - the same one that does not play on your laptop?
This will alllow us to review and advise further.
Account deactivation is not the same as removing all your data.
When a user inactivates their subscription, the user still has access to login to their account, and can use their account in Basic (Free) mode. The user may also wish at some point to re-activate their subscription. This is normal.
If you would like all your data to be removed & account deleted please send a note to firstname.lastname@example.org and specifically ask for that - and our support will take care of that for you.
Customer support service by UserEcho