Hi Fiona -
I'm glad you found the right page on the right site! That's great!
Please see in below screenshot the location of the Active button. Turn OFF this setting to deactivate your account & you will never be charged again.
The same effect can be achieved by turning OFF Auto-Billing (which you can also see here).
In case you still cannot locate the deactivation button, send us a note to our support and we will deactivate it for you.
Btw, once subscription is disabled, you can still use your account in Basic mode, for free.
Hope this helps,
The Voki Team
btw - we tested the "Contact us" page - we could not see a problem, contacts received.
Why did you think that your messages were not received?
Login to your Voki account.
Under "settings" menu at top right (where you see your name) Select the "My Account" page.
Here you can deactivate your account or turn off auto-billing (or both).
Contact us page - we'll look into it, thanx.
To deactivate your paid subscription, go to your "Account Info" page - and deactivate "Automatic Billing" - and you will no longer be charged.
There is no reason to deactivate your account - as you can keep on using the account in "Basic" mode, once your paid subscription lapses. But, if you prefer, you can deactivate your account (also in "Account Info" page).
I hope this helps. If you have specific questions please write to email@example.com.
We've identified a problem that causes the Voki app to crash on some Android devices.
We're working on a fix for this issue - should be addressed in the next few days.
Thank you for calling our attention to this problem.
We'll look into it.
Which App are you using? iOS or Android?
This might happen if you clear your browser cookies regularly (or block them). Our mechanism relies on cookies to identify your logged in session.
When you return to your computer and re-open the browser, & no cookie is found - it does not recognize the continuity.
If you can enable cookies for voki.com and oddcast.com - that should resolve.
Let me know how goes.
Customer support service by UserEcho