Your comments
If you are having difficulty - please contact our support at: support@voki.com
Hi Lynda -
The problem has been fixed.
Apologies for the inconvenience this has caused.
Please let us know if you encounter any further issue.
Best regards,
Gil
as noted - we have what we need for the moment. We see the problem. On it.
and yes, of course it should work on Mac.
Lynda -
We've been able to recreate the problem & are looking into it now. It is not necessary to have a session with Gurpreet.
I'll follow up with more information asap.
Best,
Gil
Gurpreet is reaching out to you now to schedule a screen share session so he can see the problem.
Our QA team has also been asked to review.
Please tell me:
* Does this also happen to you or to students from their homes? or only at the school
* does the recording fail only when it is long? how long? or does it always fail?
* any specific browser or type of computer used when it fails?
Thanx
Hi Lynda -
We're looking into it. Can you tell me if there's a certain length of audio recording that works - or does it always fail?
Which platform and browser are the students using? Are they on Mac? Any additional information will be helpful.
Thanx
Gil
Hi Donna -
I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.
Please let me know if there is still an issue.
For the benefit of future readers - I would point out that on the Voki Support page,
https://www.voki.com/site/support
under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.
All the best,
Gil
The Voki Team
Customer support service by UserEcho