If you are having difficulty - please contact our support at: support@voki.com

Hi Lynda - 

The problem has been fixed. 

Apologies for the inconvenience this has caused. 

Please let us know if you encounter any further issue.

Best regards,

Gil

as noted - we have what we need for the moment. We see the problem. On it. 

and yes, of course it should work on Mac.

Lynda - 

We've been able to recreate the problem & are looking into it now. It is not necessary to have a session with Gurpreet. 

I'll follow up with more information asap.

Best,

Gil

Gurpreet is reaching out to you now to schedule a screen share session so he can see the problem.

Our QA team has also been asked to review. 

Please tell me:

* Does this also happen to you or to students from their homes? or only at the school

* does the recording fail only when it is long?  how long?  or does it always fail?

* any specific browser or type of computer used when it fails?

Thanx

Hi Lynda - 

We're looking into it. Can you tell me if there's a certain length of audio recording that works - or does it always fail?

Which platform and browser are the students using? Are they on Mac? Any additional information will be helpful.

Thanx

Gil

Hi Donna - 

I understand that our support team helped you via live chat on the Voki site - and that the problem is now resolved.

Please let me know if there is still an issue.

For the benefit of future readers - I would point out that on the Voki Support page, 

https://www.voki.com/site/support

under "Voki Tips and More" (near the bottom) we provide an "Embed Instructions" document with instructions for different platforms, including Google Sites.

All the best,

Gil

The Voki Team